We answer every message
Talk to a filter specialist
Send us your refrigerator model and we will tell you exactly which cartridge fits. Questions about an order, a return or a bulk purchase are welcome too.
Prefer email?
Write to us directly and include your fridge model or order number.
contact@filtersdepot.storeBefore you write
- The model number is printed on the filter you are replacing
- No old filter? Use the model plate inside the fridge door
- For order questions, add your order number
Quick answers
Answers you might need right now
Most questions we get are about orders, returns and shipping. Here are the short versions.
Where is my order?
You receive a shipment confirmation email with a tracking number once your order leaves the warehouse, and the tracking becomes active within 24 hours. Orders are processed in 1 to 3 business days and delivery then takes 3 to 5 business days.
How do I return a filter?
Email contact@filtersdepot.store with your order number within 30 days of receiving it. The filter must be unused and in its original packaging. We send a prepaid return label, so there is no return shipping fee, and the refund goes back to your original payment method in 5 to 10 business days.
Do you ship outside the USA?
Not at the moment. We ship to addresses within the United States only.
My order arrived damaged. What now?
Keep the packaging and the damaged goods, then file a claim with the shipping carrier. Email us at contact@filtersdepot.store as well and we will help you through it.